FAQs

Using the Session App

• How do I know someone is in the Room with me?
• How do I end a Bramble session?
• Can I disable my student's access to the toolbar/functions?
• Does Bramble have a chat feature?
• How do I change my email on the Bramble welcome screen?
• How do I mute my microphone on Bramble?

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Sharing Resources

• Can I share a powerpoint presentation on Bramble?
• How do I zoom in on a resource?
• How do I share resources from Google Drive/Dropbox?
• How do I take a screenshot?
• How do I split up a large PDF?
• Can I share videos on Bramble?

Your Bramble Account

• How do I change the email address registered to my Bramble account?
• I am an agency tutor - can I also teach my own private clients on Bramble?
• How do recordings work and how are they stored?
• How do students access their recordings?
• How do I remove session recordings?

Devices and Browsers

• Do you support Chromium Edge?
• What is the best device to use?
• What browser should I use?
• Can I use Bramble on an iPad/tablet?
• How do I improve writing/drawing capabilities on Bramble?

New to Bramble

• Do you have any demos on how to use Bramble?
• How much does Bramble cost?
• What is the difference between Bramble and Zoom?
• How does your API work?

Session App Troubleshooting

• What are your network requirements?
• I can't get into my Bramble Room
• I am active in the Bramble Room but it keeps timing me out due to inactivity?
• My Room is red and none of the tools are working... what has gone wrong?
• When In Birds Eye Mode, I can't select quadrants from the drop down list...

Account troubleshooting

• I can't log in
• I'm not receiving any emails from Bramble
• I haven't received my password reset email
• My Bramble account is not linked to my agency
• When I playback the recording the voice is missing...
• I spoke in my session but only '0 words' are showing up on my word count...

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